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FAQ

Returns and Exchanges

PLEASE NOTE: We do not offer refunds or exchanges unless the item is damaged or broken*

Basic Refund Policy

  • AbcdepaHorseJewelry sells a number of jewelry products. We have a very strict refund policy. Here are the basics of our refund policy:
    • IT IS ONLY APPLICABLE TO ALL PRODUCTS THAT HAS BEEN BROKEN/DAMAGED DURING DELIVERY. Consumers are given a 30-day guarantee to return/refund a damaged or broken product. Photograph the damaged product before sending it back to us – as evidence that the item/s has been delivered to you broken/damaged. Jewelry are included.
  • Send us an email at support@paigeabcdc.pa@gmail.com to apply for a refund. We will respond to you ASAP to update you on the status of your application.

MONEY BACK GUARANTEE

  • Money back guarantee is ONLY applicable to item/s damaged upon delivery. 

 If I ordered the wrong size – can I exchange it?

  • All our item/s are custom made so it would not be possible.

 What if I received the wrong or damaged item/s?

  • Email us immediately at support@paigeabcdc.pa@gmail.com. Include your order number and write a brief explanation.
  • We will send you the correct item/s or replace the damaged one. Shipping will also be covered by our company.

 Do you ship internationally?

  • Yes, we offer international shipping for all our products.

How do I track my package?

  • Check the status of your order by sending an email to our Customer Support at support @paigeabcdc.pa@gmail.com

 How long does it take for an order to arrive?

  • If delivery is within the Australia the delivery should take less than a week. However, if the product/s you ordered are not in-stock the waiting time may be stretched up to 2-4 weeks. To check the availability of your order you can email us at: support@paigeabcdc.pa@gmail.com@gmail.com.

 STILL HAVE QUESTIONS?

  • Send us an email at support@paigeabcdc.pa@gmail.com and we will respond to you right away.